Claims Co-ordinator

Ref: JOB-4425_1505919013

Stoke on Trent, Staffordshire.

Permanent. Full or Part Time.

£15000 - £16000 per annum

Claims Advisor


Stoke on Trent

Our client is offering the opportunity for a “Claims Advisor” to join their well-respected market leading business. A good salary is on offer as well as the opportunity to grow and develop your career within the company. You will provide excellent Customer Service to their clients, managing new and existing claims on a daily basis.

Job description:

  • Managing the customer experience throughout the claim, following the agreed contact strategy and delivering a high level of customer satisfaction
  • Undertaking daily and weekly updates of all outstanding claims with full empowerment to progress these claims forward to conclusion
  • Managing work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management
  • Dealing with all correspondence in accordance with agreed SLAs
  • Demonstrating flexibility depending on customer demands
  • Monitoring, managing and chasing suppliers both internal and external to ensure a smooth journey and a fair outcome for the customer


  • Previous Customer Service skills office or retail based
  • Excellent organisational skills with the ability to priorities your own workload
  • Computer literate
  • Accuracy, attention to detail and an investigative approach is a must, as is the ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
  • Knowledge of working in Claims is desired but not essential as full training will be provided.

Hours: Monday to Friday between 8.30 am – 6.00 pm

Salary: £15,000 – £16,000 depending on experience

This role is being advertised on behalf of Appointments Personnel who are acting as an Employment Business.

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Contact Name: Ebony Washington

Contact Number: 01782 338787