Permanent. Full Time.
£16000 - £17000 per annum
Permanent Customer Service Advisor position in Crewe.
Our client, a reputable tailored insurance company, based in Crewe, are seeking to recruit a number of Customer Service Advisors. As the company continues to grow, they wish to expand their team and are seeking full-time permanent Customer Service Advisor for their fun and vibrant office environment.
As a Customer Service Advisor, your responsibilities will include:
- Answering a high number of calls
- Providing excellent Customer Service
- Up-selling additional products and services
- Inputting data onto the system
- Providing insurance quotes
- Updating files and records
- Adhering to companies policies and procedures
- Answering any queries via phone or email
- Escalating any complaints to the correct department or member of staff
- Working towards time scales in a fast paced environment
- Changing information on policies
Desired skills and knowledge:
- Organised and efficient
- Knowledge of working within a similar fast paced environment
- Knowledge of providing customer service
Based in brand new offices in Crewe, core hours follow a shift pattern allowing for a degree of flexibility including:
Monday – Friday;
8:00 AM – 8:00 PM
9:00 AM – 4:00 PM
Shift patterns will include:
- 8:00 AM – 4:00 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 6:30 PM
- 11:30 AM – 8:00 PM
£16,000 – £17,000 DOE, with the potential to rise to £18,000 through a tier system.
- 25 days’ holiday plus stats, rising by 1 day for each completed year
- Company wide incentive scheme
- Full dedicated training programme
- Pension contribution
- Bright, open plan offices
This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.
Contact Name: Hannah Birkin
Contact Number: 01782 33 87 87