Customer Service Advisor

Ref: JOB-4317_1508487093

Crewe, Cheshire.

Permanent. Full Time.

£16000 - £17000 per annum

Permanent Customer Service Advisor position in Crewe.

Our client, a reputable tailored insurance company, based in Crewe, are seeking to recruit a number of Customer Service Advisors. As the company continues to grow, they wish to expand their team and are seeking full-time permanent Customer Service Advisor for their fun and vibrant office environment.

As a Customer Service Advisor, your responsibilities will include:

  • Answering a high number of calls
  • Providing excellent Customer Service
  • Up-selling additional products and services
  • Inputting data onto the system
  • Providing insurance quotes
  • Updating files and records
  • Adhering to companies policies and procedures
  • Answering any queries via phone or email
  • Escalating any complaints to the correct department or member of staff
  • Working towards time scales in a fast paced environment
  • Changing information on policies

Desired skills and knowledge:

  • Organised and efficient
  • Knowledge of working within a similar fast paced environment
  • Knowledge of providing customer service

Based in brand new offices in Crewe, core hours follow a shift pattern allowing for a degree of flexibility including:

Monday – Friday;

8:00 AM – 8:00 PM

Alternate Saturdays:

9:00 AM – 4:00 PM

Shift patterns will include:

  • 8:00 AM – 4:00 PM
  • 9:00 AM – 5:30 PM
  • 10:00 AM – 6:30 PM
  • 11:30 AM – 8:00 PM


£16,000 – £17,000 DOE, with the potential to rise to £18,000 through a tier system.




  • 25 days’ holiday plus stats, rising by 1 day for each completed year
  • Company wide incentive scheme
  • Full dedicated training programme
  • Pension contribution
  • Bright, open plan offices

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.

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Contact Name: Hannah Birkin

Contact Number: 01782 33 87 87