Customer Care Specialist

Appointments Personnel

Job Detail

Job ID JOB-7814
Job Role Customer Care Specialist
Role Type Permanent
Location Newcastle-under-Lyme
Salary 22000 - 24000 per Year
Sector Customer Service

Customer Care Specialist

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Job Title- Customer Care Specialist

Salary: 24,000

Location: Newcastle-Under-Lyme

Key responsibilities as a Customer Care Specialist:

  • Supporting operational change within the team to ensure efficient and effective use of resources.
  • Resolving customer queries (telephone/email /online)
  • Talking incoming and making outgoing telephone calls
  • Respond to internal and external information requests / queries
  • Review and monitor recorded trainings on the CPI website
  • Collation and review of customer feedback
  • First line of response for customer complaints
  • Monitoring adherence to CPI and regulatory body standards
  • Maintenance of customer records (Microsoft Dynamics CRM)
  • Work closely with others within the wider Operations Team including Finance and Training Delivery

Desired skills as a Customer Care Specialist:

  • Excellent written, verbal and listening skills
  • A sound understanding of Microsoft Office, (Word, Excel, Outlook, PowerPoint, SharePoint) and other IT software
  • Detail oriented and a diligent approach to the completion of tasks
  • Solution focused
  • Excellent interpersonal skills  
  • At least two years experience of working in a busy office environment and supporting customers with query resolution
  • Experience of Microsoft Office applications including but not limited to Word, Excel, Outlook, PowerPoint, SharePoint

    Education up to A level.

This is a great opportunity to join a world leading, well respected and expanding quality focused global business.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.

Apply Now

Customer Care Specialist

Lucy Cartlidge

Consultant Lucy Cartlidge
Contact No 01782 338787
linkedIn profile click here

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