Customer Experience Advisor

Appointments Personnel

Job Detail

Posted
Job ID JOB-7750
Job Role Customer Experience Advisor
Role Type Temporary
Location Stone
Salary 18000 - 20000 per Annum
Sector Customer Service

Customer Experience Advisor

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Our client is a growing and successful business based in Stone. They are looking to recruit a Customer Experience Advisor on a temporary 4-month basis. You will provide excellent customer service, dealing with order queries and general enquiries.

Working hours: Monday Friday, 8:30am-4:30pm

Key Responsibilities as a Customer Experience Advisor:

  • Deal with all incoming customer queries related to orders
  • Answer any general enquiries about products both over the phone and on email
  • Handle the requests of the sales team, respond effectively and process them all onto the system.
  • Handle all customer requests for orders, returns, disputes and general enquiries.
  • Take ownership and use initiative when handling all calls.
  • Follow up on any issues that may arise.
  • Ensure all complaints and credit returns are actioned within KPI expectations and logged appropriately.
  • Work effectively with other departments such as Sales and Finance to ensure first time resolution.

Desired Skills as a Customer Experience Advisor:

  • Strong knowledge on a customer service office environment.
  • Excellent communication skills with all levels of a business and customer.
  • Good organisational and time management skills.
  • IT and computer literate using MS Office Suite.
  • Ability to work well independently as well as part of a team.

If you believe you have the skills to become a Customer Experience Advisor please apply directly.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.

Apply Now

Customer Experience Advisor

Olivia Bannister

Consultant Olivia Bannister
Contact No 01782 338787
linkedIn profile click here
 
 
 
 

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