Customer Experience Specialist

Appointments Personnel

Job Detail

Job ID JOB-7603
Job Role Customer Experience Specialist
Role Type Permanent
Location Stone
Salary 2600 - 28000 per Annum
Sector Customer Service

Customer Experience Specialist

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Our client is a growing and successful business based in Stone. They are looking to recruit a Customer Experience Specialist, on a permanent basis.

Working hours: Monday – Friday, 8:30am-4:30pm

Key Responsibilities as a Customer Experience Specialist:

  • Provide customer service and support to internal and external customers for orders and general enquires.
  • Ensure all requests are prioritised, organised and processed accurately within agreed KPI targets.
  • Actively promote products, services, promotions during relevant customer interactions.
  • Prioritise answering customer calls and handle all orders, returns, disputes and general enquiries.
  • Process all sales orders within 24 hours of receipt and proactively inform any issues and date changes to the customer.
  • Work with the Sales team to gain new customers and leads.

Desired Skills as a Customer Experience Specialist:

  • Strong French or German language skills both speaking and writing.
  • Good understanding of working within a customer service role.
  • Ability to communicate effectively with all customers using clear and professional language.
  • IT and computer literate using MS Office Suite.

If you believe you have the skills to become a Customer Experience Specialist please apply directly.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.


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Customer Experience Specialist

Olivia Bannister

Consultant Olivia Bannister
Contact No 01782 338787
linkedIn profile click here

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