Customer Service Account Manager

Appointments Personnel

Job Detail

Posted
Job ID JOB-8286
Job Role Customer Service Account Manager
Role Type Permanent
Location Stoke on Trent
Salary 20000 - 20000 per Annum
Sector Customer Service

Customer Service Account Manager

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Job Title: Customer Service Account Manager

Salary: £20,000 DOE plus annual bonus 

Location: Newcastle under Lyme

Hours: Full time Monday – Friday 9am – 5.30pm

Our well-established client, based in Newcastle under Lyme, are looking to recruit an Customer Service Account Manager to join their growing team. You will be responsible for maintaining current client accounts, ensuring all queries are dealt with and all relevant works are completed.

As an Customer Service Account Manager, your responsibilities will include:

  • Managing the end-to-end processes for the customer.
  • Developing relationships with clients and contacts.
  • Making effective decisions based on the customer’s priorities and requirements.
  • Ensuring KPI’s and SLA’s are achieved.
  • Providing customer reports with accuracy.
  • Resolving and escalating complaints and queries.
  • Ensuring data quality is maintained and errors are corrected.
  • Supporting ad-hoc projects.

Key Skills required for an Customer Service Account Manager:

  • Have worked in an account manager role before.
  • Committed to building customer relationships.
  • Excellent written and verbal communication skills.
  • Computer and IT literate.
  • High attention to detail.

This Customer Service Account Manager vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.

Apply Now

Customer Service Account Manager

Lucy Cartlidge

Consultant Lucy Cartlidge
Contact No 01782 338787
linkedIn profile click here
 
 
 
 

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