Customer Service Agent

Appointments Personnel

Job Detail

Job ID JOB-8368
Job Role Customer Service Agent
Role Type Temporary
Location Stoke-on-Trent
Salary 20000 - 22000 per Annum
Sector Customer Service

Customer Service Agent

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Job Title: Customer Service Agent

Location: Stoke-on-Trent

Salary: £21,748

Contract: Temporary – estimated until January 2023.

Start Date: Immediate

Working Hours: 5 days a week between Monday and Saturday (if a Saturday is worked, a rota day is given off in the week) Monday to Friday 8am – 6:30pm which will be any 8 hour shift during that time and Saturdays are 9am – 5pm.

Hybrid working available once training, skills and knowledge allows.

Key responsibilities of a Customer Service Agent:

  • Deal with inbound calls from clients and helping them with any queries they have.
  • Ensuring all queries are dealt with and uploaded onto the inhouse CRM system.
  • Liaise with third parties and updating them on the progress of queries.
  • Send out any related documentation to clients when required.
  • Work closely with the team to ensure all queries are responded to within an agreed time.

Required skills as a Customer Service Agent:

  • Ability to work within a fast paced customer service environment.
  • Excellent customer service knowledge.
  • High attention to detail.
  • Organisational skills.
  • Team player with the ability to use own initiative.

If you feel like this is the role for you, please enquire now.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as a recruitment agency.

Apply Now

Customer Service Agent

Taila Roden

Consultant Taila Roden
Contact No 01782 338787
linkedIn profile click here

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