Customer Service Manager

Appointments Personnel

Job Detail

Posted
Job ID JOB-8264
Job Role Customer Service Manager
Role Type Permanent
Location Stoke on Trent
Salary 35000 - 40000 per Year
Sector Customer Service

Customer Service Manager

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Calling all Customer Service Managers! Are you looking for a new challenge? Can you effectively lead a team of Customer Service Advisors? Can you ensure the smooth running of a customer service team?

Our client based in Stoke on Trent are looking to recruit a forward thinking Customer Service Manager on a permanent basis. You will be responsible for a team of Customer Service Advisors, ensuring they are giving a first class service to all of your customers.

Key responsibilities as a Customer Service Manager include:

  • Mentoring your team to ensure they work to the best of their ability
  • Overseeing your teams KPI’s
  • Ensure customers are getting the best possible service from your team
  • Continuously be looking at ways in which service and processes can be improved
  • Ensure all customer queries and issues are dealt with in line with their SLA
  • Build good relationships with your team and customers

Key skills required:

  • You will have led a team ideally in a customer service environment
  • Have excellent customer service skills
  • Able to monitor KPIs and SLAs
  • Able to mentor a team
  • Have knowledge of continuous improvement

This vacancy is being advertised on behalf of Appointments Personnel who are operating as a recruitment agency.

Apply Now

Customer Service Manager

Lucy Cartlidge

Consultant Lucy Cartlidge
Contact No 01782 338787
linkedIn profile click here
 
 
 
 

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