French / German Speaking Customer Service Co-Ordinator

Appointments Personnel

Job Detail

Job ID JOB-8061
Job Role French / German Speaking Customer Service Co-Ordinator
Role Type Permanent
Location Stoke-on-Trent
Salary 22000 - 23000 per Annum
Sector Customer Service

French / German Speaking Customer Service Co-Ordinator

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Customer Service Advisor – French / German speaking

Are you fluent in French or German and have strong customer service skills? Our renowned client, based in Stoke-on-Trent are looking for your skills. Being able to fluently speak French or German is important in this role when communicating with customer enquiries overseas.

Salary: up to £23,000 per annum

Location: Stoke-on-Trent

Contract type: Permanent

Hours of work: Monday to Friday office hours 

Key Responsibilities as a Customer Service Advisor:

  • Entering orders for customers onto the system, ensuring that they provide all the necessary information for Planning, Shipping & Despatch.
  • Chase the samples to ensure the sample request leaves at the right time or is sent to despatch in time to go with a customer order.
  • Log all customer complaints onto the CRM system and liaise with Quality Control ensuring that the customer is regularly kept informed of the status of the complaint.
  • Enter quotations onto the system for their customers.
  • Being able to confidently answer customer enquiries via the phone or email to a high standard.
  • Provide customers with all necessary information regarding products.

Required Skills as a Customer Service Advisor:

  • Strong French or German language skills both speaking and writing.
  • Good understanding of working within a customer service role.
  • Ability to communicate effectively with all customers using clear and professional language.
  • IT and computer literate using MS Office Suite.

If you believe you have the skills to become a Customer Service Advisor, please enquire now!

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.

Apply Now

French / German Speaking Customer Service Co-Ordinator

Olivia Bannister

Consultant Olivia Bannister
Contact No 01782 338787
linkedIn profile click here

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