Master Interviewing: Avoid Bad Hires
Imagine this: You’ve just finished a gruelling interview process, only to discover that your new hire isn’t the right fit. The impact on your team, productivity, and morale is immediate and significant. You’re left wondering if there was something you could have done differently.
Hiring the right people is one of the biggest decisions a business makes – yet many line managers are expected to interview with little or no formal training.
Our Interview Training for Line Managers is designed to give managers the confidence, structure and practical skills they need to interview effectively, fairly and consistently. Delivered by Kerry Bonfiglio-Bains, this training focuses on real‑world interviewing, not theory.

The result? Better hiring decisions, reduced risk, and a smoother, more professional experience for both candidates and hiring managers.
What the Training Covers
Planning and Structuring Interviews
How to create a clear and consistent interview framework to ensure fair hiring decisions.
Understanding job role requirements and translating them into key competencies.
Developing structured interview questions that align with business needs and assess both technical and soft skills.
Preparing an
interview scoring system to evaluate candidates objectively and fairly.
Legal Compliance and Fair Hiring Practices
A deep dive into employment law to ensure compliance with UK regulations.
What you can and cannot ask during an interview to avoid discrimination claims.
How to handle reasonable adjustments for candidates requiring additional support.
Maintaining
GDPR compliance when collecting and storing candidate information.
Effective Questioning Techniques & Bias Awareness
Using competency-based and behavioral questioning to get the most relevant insights from candidates.
Recognizing and eliminating unconscious bias in decision-making.
Techniques for managing difficult interviews, including candidates who are nervous or overly rehearsed.
Encouraging
open-ended discussions to assess culture fit and alignment with company values.
Evaluating Candidates & Making Confident Hiring Decisions
How to fairly compare candidates using structured evaluation criteria.
Identifying red flags and warning signs during the interview process.
Avoiding common hiring mistakes such as hiring on gut feeling or being overly influenced by personality.
How to provide
constructive feedback to both successful and unsuccessful candidates.
Who is the training ideal for?
Our Interviewing Training is designed for businesses looking to elevate their recruitment process. It’s perfect for:
- Line Managers: Who want to improve their interviewing skills, ensuring they select the right candidates.
- HR Professionals: Looking to refresh and enhance their interviewing techniques, promoting consistency and fairness across all interviews.
- Recruitment Teams: Wanting to learn best practices for interviewing to ensure they’re effectively screening candidates.
- SMEs & Growing Businesses: That need to strengthen their recruitment process as they expand their teams, ensuring they make informed, strategic hiring decisions.
- Anyone Involved in Hiring: Who wants to build confidence, reduce bias, and ensure they are selecting the best talent for their business.

Interested in knowing more?
Get in touch.
Why Businesses Rely On Us.
Exclusive Access to Hidden Talent:
Our unique database connects you with top candidates not available elsewhere.
Round-the-Clock Service:
We reach out to candidates outside regular hours for faster hiring.
Local Expertise:
With 25 years in Staffordshire and Cheshire, we know the local job market inside out.
Top-Tier Consultant Training:
Our consultants use advanced search techniques to find the best candidates locally.
Comprehensive Psychometric Testing:
Access online and psychometric testing to make informed hiring decisions.
Custom Job Support:
Bespoke job descriptions and interview questions for you.
Local Salary Guides and Benchmarking:
Up-to-date salary guides offer detailed insights into current market rates.
Video Interviewing:
As the only local consultancy offering video interviews, we save you time and hassle.
Client Portal Access:
Enjoy a full suite of recruitment templates and resources at your fingertips.
Unmatched Guarantees:
Enjoy 4 hours free on new temp bookings and a 100-day refund guarantee for permanent placements.
FAQs.
1. How is the training delivered?
Training can be delivered in a way that suits your business:In‑house at your premises
Virtually via Teams or Zoom
Half‑day or full‑day sessions
This training is delivered by Kerry Bonfiglio‑Bains, Founder and Director of Appointments Personnel.Kerry has over 30 years’ experience in recruitment and has interviewed thousands of candidates across a wide range of roles and sectors. She works closely with line managers and business owners every day and sees first‑hand where interviews succeed – and where they fall down.The training draws directly on real recruitment scenarios, common mistakes and proven techniques that lead to better hiring decisions. It is practical, commercial and grounded in what genuinely works in SME environments.
2. What materials are provided?
Participants receive comprehensive training manuals, interview templates, and access to additional resources to support ongoing development.
3. Can the training accommodate different experience levels?
Yes, our training is designed to be inclusive, catering to both novice and experienced interviewers by adjusting the depth of content accordingly.
4. How do we schedule a training session?
To schedule a session, please contact us on 01782 338787. We will work with you to arrange a convenient time and discuss any specific requirements.
5. Is post-training support available?
Yes, we offer follow-up support to address any questions and provide additional guidance as needed to ensure the training's effectiveness.
Why choose Appointments to deliver your training?
We don’t teach interviewing from a textbook.
We work with hiring managers and candidates every day and see first‑hand what works – and what doesn’t.Our training is delivered by recruitment professionals with decades of experience supporting SMEs, understanding local labour markets and helping businesses avoid costly hiring mistakes.
This isn’t about turning managers into recruiters. It’s about giving them the skills and confidence to interview well and hire with clarity.
No One Says It Better Than Our Partners.
Ready To Boost Your Workforce?
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