Account Manager

Location: Stoke-on-Trent
Working Pattern: Full-time, Monday to Friday
Salary: £28,000 - £30,000 per annum (DOE)
Sector: Manufacturing

Join a growing manufacturing business where your customer service and account management skills will make a real difference.

Are you an organised and proactive Account Manager who enjoys building strong customer relationships and keeping projects on track? If you're looking for a varied role where no two days are the same, this could be the perfect opportunity.

We're recruiting on behalf of a well-established manufacturing company based in Stoke-on-Trent who are looking to welcome an experienced Account Manager to their friendly and supportive team. This is an excellent opportunity for someone who enjoys managing customer accounts, coordinating projects and delivering an outstanding customer experience from start to finish.

Key Responsibilities

As an Account Manager, you will:

• Manage 2–3 key customer accounts on a day-to-day basis.
• Build strong, long-lasting relationships with clients and understand their ongoing requirements.
• Manage customer orders from initial enquiry through to completion.
• Access and manage customers' online maintenance systems, responding to service requests, raising quotations and coordinating works through to completion.
• Monitor maintenance requests, ensuring response times and deadlines are consistently met.
• Respond to customer enquiries promptly and prepare accurate quotations.
• Carry out basic estimating and pricing tasks.
• Process sales orders and raise manufacturing work orders.
• Schedule site surveys, deliveries and installation visits.
• Liaise with customers, suppliers and internal departments to ensure projects run smoothly.
• Keep customers informed with regular updates on project progress and maintenance requests.
• Maintain accurate customer records and project documentation.
• Resolve customer queries quickly, professionally and efficiently.

About You

The ideal Account Manager will have:

• Previous experience in an Account Manager, Customer Account Management, Sales Administration or similar customer-focused role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence preparing quotations and processing customer orders.
• Good IT skills and experience using CRM or order processing systems.
• A proactive approach with excellent attention to detail.
• The ability to work effectively with customers, suppliers and internal teams.
• Experience within a manufacturing or engineering environment would be advantageous but is not essential.

What's in it for You?

• Competitive salary of £28,000 - £30,000 per annum depending on experience.
• Full-time, Monday to Friday working pattern.
• Join a well-established and growing manufacturing business.
• Friendly, supportive and collaborative team environment.
• Varied role with responsibility and autonomy.
• Opportunity to build long-term customer relationships.
• Ongoing training and development.
• Career progression opportunities for the right candidate.
• Free on-site parking.

If you're a customer-focused Account Manager who enjoys coordinating projects, solving problems and building lasting client relationships, we'd love to hear from you.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Account Manager | Stoke-on-Trent | Manufacturing