Commercial Administrator

Location: Stoke-on-Trent
Salary: Up to £29,000 per annum(DOE)
Working Pattern: Full-time, Monday to Friday
Sector: Engineering & Manufacturing

Looking for a varied office role where no two days are the same?

We have an excellent opportunity for an organised and detail-oriented Commercial Administrator to join a well-established engineering and manufacturing business based in Stoke-on-Trent. This is a fantastic opportunity for someone who enjoys keeping things running smoothly behind the scenes, thrives in a busy office environment and wants to become a valued member of a friendly, supportive team.

As a Commercial Administrator, you'll play a key role in supporting commercial and operational activities, ensuring customer orders, business systems and administration processes are managed efficiently. If you're someone who enjoys working across different areas of a business and takes pride in delivering accurate, high-quality work, this could be the ideal next step in your career.

Key Responsibilities

As the Commercial Administrator, you will:

• Process customer sales orders accurately and efficiently.
• Prepare order acknowledgements and support customer communications.
• Update and maintain customer records, enquiries and opportunities within CRM systems.
• Manage sales order administration using Sage 200.
• Ensure business systems and records remain accurate and up to date.
• Arrange UK and international courier shipments.
• Prepare shipping documentation and assist with basic import and export paperwork.
• Liaise with customers, suppliers, couriers and internal departments to resolve delivery queries.
• Provide administrative support across commercial, service and operational functions.
• Assist with purchasing administration, supplier communications and document control.
• Maintain organised filing systems and business documentation.
• Support continuous improvements by helping to streamline administrative processes.

About You

To be successful in this Commercial Administrator role, you'll ideally have:

• Previous experience within an administration or commercial support position.
• Excellent organisational skills with exceptional attention to detail.
• Strong Microsoft Office skills, particularly Word and Excel.
• Confidence using business systems and databases.
• The ability to manage multiple tasks and prioritise effectively.
• Excellent communication skills with a professional and proactive approach.
• A flexible, reliable and team-focused attitude.

It would be beneficial if you also have experience with Sage 200, Salesforce CRM, sales order processing, courier booking systems, import/export administration or have worked within an engineering, manufacturing or industrial environment, although this isn't essential.

What's in it for You?

• Competitive salary of up to £29,000 per annum depending on experience.
• Monday to Friday working hours offering a great work-life balance.
• Stable, long-term opportunity within a well-established business.
• Friendly and supportive team environment where your contribution is recognised.
• A varied role with exposure to different areas of the business.
• Opportunities to develop your skills and gain valuable commercial and operational experience.
• The chance to become an integral part of a close-knit team where you'll be trusted and valued.

If you're looking for a rewarding Commercial Administrator position where you can build a long-term career and make a real impact, we'd love to hear from you.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Commercial Administrator | Stoke-on-Trent | Engineering & Manufacturing