Credit Controller in Stoke-on-Trent

Salary: £32,000 DOE 
Job Type: Permanent, Full-Time
Working Pattern: On-Site

Are you an experienced Credit Controller confident managing your own ledger? Our client is recruiting for a Credit Controller in Stoke-on-Trent to join a busy finance team within an established business. This hands-on role covers sales ledger management, proactive debt collection and customer account queries, and would suit someone with strong credit control experience who can have professional but firm conversations with customers while working closely with internal teams.

The Role

As a Credit Controller, you'll be responsible for managing the sales ledger, proactively collecting outstanding debt, resolving customer account queries and supporting effective cash flow across the business. It's a varied role combining credit control, cash allocation, credit risk assessment and cross-team liaison.

Key Responsibilities

• Manage a portfolio of customer accounts, taking ownership of outstanding balances from invoice through to payment.
• Proactively contact customers by telephone and email regarding outstanding and overdue invoices.
• Agree payment dates with customers and follow up on commitments.
• Set up new customer accounts and allocate customer payments accurately and promptly.
• Reconcile customer accounts and statements, including multi-site accounts.
• Assess the creditworthiness of new and existing customers and recommend appropriate credit limits.
• Take ownership of invoice disputes and liaise with Sales, Customer Service, Purchasing and Warehouse teams to resolve discrepancies.
• Prepare aged-debt and cash-collection reports, and support month-end processes and audits.

Skills and Experience

To be successful in this Credit Controller role, you'll ideally have:

• Solid experience within a dedicated Credit Control or Sales Ledger position.
• Proven experience managing overdue debt and taking responsibility for customer accounts.
• A confident telephone manner, with the ability to have professional and appropriately firm payment conversations.
• Experience with account reconciliations, cash allocation and aged-debt reporting.
• Competent Excel skills, including filters, lookups and pivot tables.
• Experience using finance, accounting or ERP systems.
• An organised approach, able to manage a busy ledger and competing priorities.
• Experience within wholesale, distribution, manufacturing or another product-based business, or a relevant credit-management qualification, would be an advantage.

Salary and Benefits

• Competitive salary, dependent on experience.
• Permanent, full-time position.
• Company pension.
• Employee discount.
• Company events.
• Free on-site parking.

Working Hours and Location

• Full-time, on-site in Stoke-on-Trent 

How to Apply

If you're an experienced Credit Controller looking for your next opportunity in Stoke-on-Trent, we'd love to hear from you. Apply today with your up-to-date CV.