Customer and Office Coordinator – Newcastle under Lyme – Operations & Customer Service

Are you organised, proactive, and enjoy helping customers while keeping everything running smoothly behind the scenes? Our client is looking for a Customer and Office Coordinator to support their busy office and ensure customers receive an outstanding experience. This part-time role is ideal for someone who enjoys variety, solving problems, and being a central part of a friendly, supportive team.

Location: Newcastle under Lyme
Working Pattern: Part-time, 20 hours per week
Salary: £14.50–£18.00 per hour DOE
Sector: Operations & Customer Service

Key Responsibilities

As a Customer and Office Coordinator, you will:

• Respond to customer enquiries via email, social media, and online reviews professionally and promptly
• Coordinate pre- and post-installation checks, follow-ups, and satisfaction calls
• Manage returns, deliveries, and resolve customer issues efficiently
• Maintain office systems, health & safety records, and compliance documentation
• Support invoicing and administrative processes to ensure smooth operations
• Help create a positive, welcoming office environment and assist with team activities

Who We’re Looking For

The ideal candidate will have:

• Experience providing excellent customer service across multiple channels
• Strong Excel skills
• Strong organisational skills and attention to detail
• Confidence managing tasks independently and prioritising workload
• Good IT skills

What’s In It For You

• Competitive pay (£14.50–£18.00 per hour) with flexible part-time hours
• Opportunities to develop skills and progress within the role
• Friendly, collaborative team culture
• Benefits including free parking, pension scheme, cycle-to-work scheme, employee discounts, private medical and dental insurance, enhanced parental leave, and wellbeing initiatives
• Casual dress and occasional company events

This role is perfect for someone who enjoys taking ownership, supporting customers and colleagues, and being part of a well-organised office team.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Job Title: Customer and Office Coordinator
Location: Newcastle under Lyme
Sector: Operations & Customer Service

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.