Customer Services Administrator 
Location: Crewe
Working Pattern: Full-time, Monday to Friday
Salary: £26,500 p/a
Sector: Customer Service & Sales Support

Are you an organised, people-focused professional who enjoys keeping things running smoothly? We’re looking for a Customer Services Administrator to join a growing team where you’ll play a key role in supporting sales, maintaining excellent customer relationships, and ensuring everything from order processing to aftercare runs seamlessly.

This is a varied role combining administration, sales support, and customer service — perfect for someone who loves being at the heart of a busy, collaborative team.

Key Responsibilities

As a Customer Services Administrator, you will:

• Process customer orders accurately and ensure timely delivery.
• Research and reach out to new business opportunities.
• Prepare quotes, invoices, and customer documentation.
• Maintain internal systems with customer and order details.
• Support the sales team with reports, presentations, and data.
• Handle incoming calls and proactively make outbound calls to build customer connections.
• Provide updates on delivery dates, resolve queries, and maintain service standards.
• Assist with credit control, order approvals, and issuing credit notes.
• Coordinate meetings and support diary management for the sales team.
• Carry out general office administration and support cross-team communication.

Ideal Candidate

To succeed in this Customer Services Administrator role, you will bring:

• Confident communication and telephone skills, with the ability to build rapport.
• Strong administration and data entry experience with excellent attention to detail.
• A proactive approach to outbound calling, lead generation, and identifying opportunities.
• Good knowledge of MS Office, especially Excel and Word.
• Previous experience in customer service, telesales, sales support, or a similar role.
• The ability to work to targets and deadlines with a strong team focus.

What’s in it for you?

• Free on-site parking.
• Supportive and friendly team culture.
• Opportunities for progression and professional development.
• A chance to join a successful and growing business at an exciting time.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Services Administrator | Crewe | Customer Service & Sales Support