Are you someone who takes pride in delivering outstanding customer service and enjoys a varied role in a fast-paced environment? If you’re a natural problem-solver who enjoys engaging with customers and being part of a supportive team, this Customer Service Administrator opportunity could be just what you’re looking for.

This role offers the perfect blend of administrative tasks and customer interaction. You’ll play a key part in maintaining a smooth order process, ensuring every customer receives top-quality service from start to finish.

Key Responsibilities

• Answering inbound phone calls promptly and professionally
  • Processing daily customer orders using internal systems
  • Managing and responding to emails via shared inboxes
  • Running daily reports to check order and transport accuracy
  • Investigating and resolving transport invoice queries
  • Providing support for home delivery bookings
  • Collaborating closely with team members to maintain service continuity

Ideal Candidate Profile

• Excellent verbal and written communication skills
  • Proactive, self-motivated, and solutions-oriented
  • Highly organised with strong attention to detail
  • Quick to learn and adaptable to new systems
  • Confident using MS Office; Salesforce experience is a plus
  • Experience in retail, operations, or similar roles is beneficial
  • Open to all backgrounds – full training will be provided

What’s in It for You?

• Comprehensive training and ongoing support
  • Friendly, team-focused working environment
  • Clear opportunities for development and progression
  • Free on-site parking and good transport links
  • A diverse and engaging workload in a stable and established business

If you are interested in this Customer Service Administrator role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Customer Service Administrator | Stoke on Trent| Customer Service & Administration

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.