Are you a people-focused problem-solver who thrives in a busy environment? Do you love making a difference through excellent customer service? If so, this Customer Service Administrator  role in Congleton could be the perfect fit for you.

Full-Time, Monday to Friday, 8:30am – 5:00pm

We’re looking for someone confident, organised, and ready to take ownership of a fast-paced customer service desk. Whether you’re helping someone navigate a product query, processing an order, or resolving an issue with empathy and efficiency, your role will be key in creating a positive customer journey from start to finish.

What you’ll be doing:

• Supporting customers over phone, email, and live chat, offering friendly and knowledgeable assistance
• Handling order processing, updates, modifications, and cancellations
• Investigating and resolving customer concerns with a proactive and positive approach
• Keeping accurate records of customer interactions through data entry
• Creating and updating product listings and supporting front-end systems as needed
• Spotting opportunities to offer additional products or services to enhance customer satisfaction
• Working closely with the wider team to improve overall customer experience
• Carrying out general admin tasks as directed by the manager

What we’re looking for:

• Previous experience in a fast-paced customer service environment
• Excellent communication skills and a polite, professional manner
• Strong decision-making skills and the ability to think logically under pressure
• Confidence with systems and data entry – accuracy is key!
• A real team player who thrives in a collaborative and supportive environment

What’s in it for you:

• Competitive salary of up to £28,000 per annum
• Monday to Friday schedule – enjoy your evenings and weekends!
• Free on-site parking
• Friendly, down-to-earth team culture where your contributions are valued
• Opportunities to grow your skillset and progress within the business
• Be part of a business where customer satisfaction really matters

If you are interested in this Customer Service Administrator  role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Service Administrator | Congleton | Customer Service