Customer Service Administrator

Location: Stoke-on-Trent
Salary: £26,000 per annum
Working Pattern: Full-time | Monday to Friday full time
Sector: Customer Service & Administration

Are you an organised administrator who enjoys delivering outstanding customer service?

We're looking for a proactive and resilient Customer Service Administrator to join a busy and supportive office team in Stoke-on-Trent. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys speaking with customers and suppliers, and takes pride in delivering a professional service from start to finish.

As a Customer Service Administrator, you'll play a key role in coordinating customer requests, managing enquiries and ensuring every stage of the service process runs as smoothly as possible. If you're confident on the phone, enjoy problem-solving and can remain calm under pressure, we'd love to hear from you.

Key Responsibilities

As the Customer Service Administrator, your duties will include:

• Scheduling appointments and coordinating service arrangements with customers.
• Managing customer enquiries via telephone and email, providing updates throughout the process.
• Liaising with suppliers and third-party partners to obtain information and progress outstanding requests.
• Handling incoming calls, directing enquiries and ensuring customers receive a high level of service.
• Processing customer information and maintaining accurate records across multiple systems.
• Obtaining and checking relevant documentation to ensure all administration is completed correctly.
• Resolving customer concerns professionally, including managing service delays or unexpected issues.
• Monitoring ongoing customer cases and providing regular progress updates.
• Working across several web-based systems simultaneously while maintaining excellent attention to detail.
• Supporting colleagues with general administrative duties to ensure the smooth running of the office.

About You

To be successful in this Customer Service Administrator role, you'll ideally have:

• Previous experience within a customer service or administration position.
• Excellent communication skills with confidence handling a high volume of telephone calls.
• Strong IT skills, including Microsoft Office, Outlook and experience using CRM or database systems.
• The ability to work across multiple systems accurately and efficiently.
• Excellent organisational skills and exceptional attention to detail.
• A calm, resilient approach when dealing with challenging situations or difficult conversations.
• Strong problem-solving abilities and the confidence to make informed decisions.
• The ability to prioritise workload and perform well in a busy office environment.
• A full UK driving licence and access to your own transport due to the location of the business.

What's in it for You?

• Salary of £26,000 per annum.
• Monday to Friday working hours with no weekend shifts.
• Company-funded gym membership.
• A friendly and supportive office environment.
• A varied role where no two days are the same.
• The opportunity to build your customer service and administration skills within a growing business.
• Ongoing support from an experienced team.

If you're looking for a rewarding Customer Service Administrator role where you can make a real difference to the customer experience while developing your career, we'd love to hear from you.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Service Administrator | Stoke-on-Trent | Customer Service & Administration