Customer Service Administrator

Newcastle-under-Lyme | Full-time, Monday to Friday | 37.5 hours per week | £25,900 per annum

Are you organised, customer-focused and confident managing a variety of enquiries and administrative tasks? This could be an excellent opportunity for an experienced administrator or customer service professional looking to join a busy, supportive team with the opportunity to develop their career.

As a Customer Service Administrator, you’ll be an important point of contact for customers, helping to ensure enquiries are handled efficiently and that projects and orders progress smoothly from start to finish.

What you’ll be doing

• Providing professional and responsive customer service to both existing and prospective customers.
• Managing customer enquiries and ensuring queries are followed up promptly and effectively.
• Coordinating activities between customers, internal teams and external service providers to ensure work is completed smoothly and on schedule.
• Processing sales orders accurately and maintaining up-to-date customer records.
• Preparing quotations and supporting customers with pricing and service information.
• Handling customer issues and complaints professionally, taking ownership through to resolution.
• Organising and coordinating site visits, meetings and appointments when required.
• Supporting the management of breakdowns and service-related issues, ensuring customers receive timely updates.
• Assisting with incoming telephone calls and ensuring customers receive a friendly and professional first point of contact.
• Working closely with colleagues across different departments to ensure excellent communication and service delivery.
• Following established processes while also looking for ways to improve efficiency and customer experience.
• Maintaining accurate documentation and ensuring relevant compliance and quality procedures are followed.
• Responding positively and professionally to changing priorities, unexpected situations and new requirements.
• Contributing to wider team objectives and supporting the smooth day-to-day running of the department.

What we’re looking for

The ideal Customer Service Administrator will be someone who enjoys working with people and takes pride in delivering a high standard of service.

You’ll ideally have:

• Previous experience in customer service, administration, sales administration or a similar role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and the ability to manage competing priorities.
• Good attention to detail and a methodical approach to administration.
• Confidence dealing with customers, colleagues and external contacts.
• The ability to handle complaints and challenging situations calmly and professionally.
• Good IT skills and confidence using standard office systems.
• A proactive approach, with the ability to identify issues and take ownership of finding solutions.
• Reliability, flexibility and a strong team-focused attitude.

You’ll need to be comfortable working in a fast-paced environment where priorities can change and where providing a positive customer experience is at the heart of the role.

What’s in it for you?

This is a great opportunity to join an established organisation where your contribution will be valued. The role offers:

• £25,900 per annum, with a salary increase following successful completion of probation.
• Full-time hours of 37.5 hours per week, Monday to Friday.
• A professional and supportive working environment.
• The opportunity to build on your customer service and administrative experience.
• Exposure to a varied role involving customers, sales orders, quotations, coordination and problem-solving.
• Opportunities to develop your skills and take on increased responsibility over time.
• The chance to become a valued member of a collaborative team.

If you’re an organised and customer-focused individual looking for your next opportunity, this Customer Service Administrator position could be an excellent fit. We’re looking for someone who is keen to develop, takes pride in their work and enjoys making sure customers receive a first-class service.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Service Administrator | Newcastle-under-Lyme | Customer Service / Administration