Customer Service Administrator

£27,000 per annum | Stone | Monday to Friday | 37.5 hours per week

Are you a confident and organised customer service professional looking for your next opportunity? This could be the perfect role for you!

We’re recruiting for a Customer Service Administrator to join a friendly and professional team within an established business. This is a varied role where you’ll be responsible for supporting customers throughout the order process, handling enquiries and ensuring everything is processed accurately and efficiently.

The Role

As a Customer Service Administrator, you’ll be a key point of contact for both internal and external customers. You’ll take ownership of queries, keep customers updated and work closely with colleagues across the business to ensure issues are resolved quickly.

Your day-to-day responsibilities will include:

• Processing sales orders accurately and within agreed timescales.
• Managing customer enquiries via email and telephone.
• Responding to delivery queries and providing customers with updates.
• Handling returns, credits, complaints and warranty enquiries.
• Liaising with internal teams, customers and logistics partners to resolve issues.
• Maintaining accurate records and ensuring customer information is kept up to date.
• Supporting shipping and export-related administration where required.
• Working to agreed KPIs and service levels while maintaining a high standard of customer care.

About You

We’re looking for someone who is customer-focused, reliable and highly organised, with excellent attention to detail.

You’ll ideally have:

• Previous customer service or administration experience.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management skills.
• Good IT skills and confidence using Microsoft Office, particularly Excel.
• A proactive approach and the ability to take ownership of tasks.
• The ability to work accurately under pressure and prioritise competing demands.
• A genuine passion for delivering a great customer experience.

Why Apply?

This is an excellent opportunity to join a supportive team in a varied customer service role where no two days are quite the same. You’ll have the opportunity to develop your skills across customer service, order processing and business administration, while gaining experience with additional systems and processes.

If you’re looking for a Monday-to-Friday role in Stone with a well-established business and the opportunity to build your experience, we’d love to hear from you.

Apply today!

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Service Administrator | Stone | Customer Service / Commercial Administration Sector