Customer Service Administrator in Stoke-on-Trent

Salary: £24,784.50 per annum (£12.71 per hour)
Job Type: Permanent, Full-Time
Working Pattern: Office-Based

Looking for a detail-focused office role where no two days are quite the same? Appointments Personnel is recruiting for a Customer Service Administrator in Stoke-on-Trent to join a wholesale and e-commerce fulfilment business. This role would suit candidates with experience in administration, order processing, customer service, logistics or warehousing who enjoy keeping orders, deliveries and records accurate and up to date.

The Role
As Customer Service Administrator, you’ll provide accurate, efficient support to the customer service and operations teams. You’ll process client orders, keep delivery and client records up to date, produce and print labels, and give colleagues and clients clear, factual updates. It’s a busy, varied administrative role where accuracy matters and you’ll work closely with warehouse and operations colleagues.

Key Responsibilities

• Receive, check and process client orders, following up any missing information.
• Maintain accurate client, order, stock and delivery records.
• Produce, check and print product, carton, courier and dispatch labels using approved templates and systems.
• Liaise with operations and warehouse colleagues for stock and dispatch updates, and flag potential delays.
• Record and administer returns and refusals, and keep delivery and backorder records current.
• Monitor shared inboxes, answer calls and prepare routine correspondence.
• Maintain spreadsheets and tracking systems and collate information for routine reports.
• Refer complaints, disputes and complex concerns to the Customer Service Manager.

Skills and Experience
To be successful in this Customer Service Administrator role, you’ll ideally have:

• Previous experience in administration, customer service, logistics, warehousing or order processing.
• Experience maintaining accurate electronic records, spreadsheets or databases.
• Strong attention to detail, particularly when checking order and label information.
• Clear written and verbal communication skills and a professional telephone manner.
• Competence in Microsoft Outlook, Word and Excel.
• The ability to prioritise your workload, meet deadlines and follow up outstanding matters.
• Good judgement about when to seek guidance or escalate a concern.
• Experience of warehouse management, order tracking, CRM or label-printing systems is desirable.

Salary and Benefits

• Salary of £24,784.50 per annum (£12.71 per hour).
• Permanent, full-time position.
• Workplace pension.
• Free on-site parking.
• Free tea and coffee.

Working Hours and Location

• 37.5 hours per week, Monday to Friday.
• Full-time, office-based in Stoke-on-Trent.

How to Apply
If you’re interested in this Customer Service Administrator job in Stoke-on-Trent and your skills and experience match what we’re looking for, we’d love to hear from you. Apply today with your up-to-date CV.