Customer Service Advisor

Location: Stoke-On-Trent
Salary: £26,600
Working Pattern: Full-time, Fixed Term Contract
Sector: Manufacturing

Are you an experienced Customer Service Advisor who enjoys building relationships with customers and delivering an excellent level of service? Do you have a proactive approach, strong communication skills and an interest in sales?

We are recruiting for a Customer Service Advisor to join an established manufacturing business. This is an excellent opportunity for someone who enjoys working in a customer-focused environment, taking ownership of queries and ensuring orders are progressed efficiently from start to finish.

About the Role

Working as part of the Commercial team, you will be responsible for maintaining strong customer relationships, handling enquiries and ensuring a high standard of customer service. You will play an important role in progressing customer orders, keeping customers informed and working closely with internal departments to ensure expectations are met.

Key Responsibilities

• Handling customer enquiries and queries via telephone and email.

• Building and maintaining positive relationships with existing customers.

• Proactively contacting customers to provide updates, including communicating both positive and challenging news.

• Maintaining accurate records of customer communications and correspondence.

• Monitoring and progressing customer orders to ensure timely delivery.

• Liaising with internal departments to resolve queries and ensure customer requirements are met.

• Providing customers with relevant product information and using marketing materials to support discussions.

• Identifying opportunities to enhance customer relationships and maximise sales potential.

• Taking ownership of customer issues and working proactively to find suitable solutions.

About You

• Previous experience working within a customer service environment is essential.

• Experience within a manufacturing environment would be advantageous but is not essential.

• Excellent verbal and written communication skills.

• A friendly, enthusiastic and professional approach.

• Confident handling customer queries and resolving issues effectively.

• Strong organisational skills with the ability to maintain accurate records and manage priorities.

• A positive, can-do attitude with the confidence to think on your feet.

• A proactive approach to building customer relationships and identifying opportunities to support sales.

• Determination, resilience and a genuine passion for delivering excellent customer service.

What’s on Offer?

• The opportunity to develop product knowledge and build strong customer relationships.

• A varied customer-facing role within a supportive commercial team.

• The opportunity to contribute to customer satisfaction and business growth.

If you have previous customer service experience and are looking for your next opportunity within a busy commercial environment, we would love to hear from you.

Appointments Personnel is acting as an employment business in relation to this vacancy.