Customer Services Representative – Join a Friendly and Supportive Team!

Are you a people-person with a passion for helping others? We’re on the lookout for a Customer Services Representative to be the welcoming voice of the business. If you thrive in a fast-paced environment, love solving problems, and want to be part of a close-knit team where your contribution truly matters – this could be the perfect role for you.

Location: Stoke-on-Trent
Working Pattern: Full-time, Monday to Friday 8am-5pm (can be flexible)
Salary: £25,000 - £30,000 per annum DOE
Sector: Customer Service / B2B Support
Temp - Perm but there is the possibility of straight permanent 

What You’ll Be Doing:

As a Customer Services Representative, you’ll play a key role in making sure the customers feel valued and supported every step of the way. Day-to-day responsibilities include:

• Being the first point of contact via phone and email for all customer enquiries
• Accurately processing customer orders and gathering all relevant details
• Providing product guidance and information on pricing, availability, and delivery
• Resolving customer queries and complaints efficiently and professionally
• Updating and managing customer records in a CRM
• Collaborating with internal teams to ensure smooth order fulfilment
• Looking for ways to improve the customer journey and service delivery

What We’re Looking For:

The ideal Customer Services Representative will have:

• Previous experience in a customer service role, ideally in manufacturing or B2B
• Excellent communication skills – both verbal and written
• A proactive, friendly, and professional approach
• Strong problem-solving abilities and attention to detail
• The ability to multitask, prioritise, and stay calm under pressure
• Comfortable using computer systems and CRM platforms

What’s In It for You:

When you join us as a Customer Services Representative, you’ll benefit from:

• Free on-site parking
• Opportunities for career growth and internal progression
• A supportive team culture where your ideas and input are valued
• A well-structured onboarding process and ongoing development
• Stability and variety in your day-to-day tasks

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Customer Services Representative | Stoke-on-Trent | Customer Service / B2B Support