Fleet Services Executive

Location: Stoke on Trent
Working Pattern: Full-time, Monday to Friday 37.5 hours
Salary: £24,784.50 per annum plus 5% bonus
Sector: Fleet Management / Automotive Services

Are you someone who enjoys delivering excellent customer service while working in a fast-paced and collaborative environment? This Fleet Services Executive opportunity could be the perfect next step for you. This role would suit a detail-oriented professional who enjoys problem-solving, building strong client relationships, and supporting drivers and customers with efficient fleet management services.

As a Fleet Services Executive, you will play an important role in ensuring fleet operations run smoothly while supporting both drivers and client stakeholders. Working closely with the wider team and management, you will help maintain high service standards and ensure contractual service levels are consistently achieved.

Key Responsibilities of the Fleet Services Executive

• Manage customer communications through shared inboxes and internal workflows, ensuring queries are handled within agreed service levels
• Provide support to fleet drivers by coordinating day-to-day fleet activities and responding to requests efficiently
• Build strong working relationships with client contacts to deliver a high standard of customer service
• Ensure contractual obligations are met by supporting KPIs and service level agreements across client accounts
• Carry out data audits and fleet control processes to ensure vehicles operate within legal and regulatory requirements
• Maintain accurate system records, identifying and correcting data errors where necessary
• Escalate queries or complaints appropriately to achieve the best outcome for both clients and drivers
• Work collaboratively with internal teams to ensure all client contracts are supported effectively
• Assist with reporting and performance monitoring where required
• Support ad-hoc operational projects when needed
• Work closely with the Fleet Services Manager to ensure processes for client accounts remain accurate and up to date

The Ideal Fleet Services Executive

The successful Fleet Services Executive will be organised, analytical, and committed to delivering a high level of service.

Key skills and experience include:

• A client-focused mindset with the ability to understand and anticipate customer needs
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Visio
• Excellent written and verbal communication skills
• Strong attention to detail and document management skills
• Ability to analyse and interpret data effectively
• Confidence working independently and managing workloads to meet deadlines
• A proactive approach with the ability to prioritise and manage multiple tasks
• Motivation to help the team deliver against client KPIs and SLAs

What’s in It for You?

Joining this organisation as a Fleet Services Executive offers a range of rewarding benefits designed to support your wellbeing, development, and work-life balance:

• 5% annual bonus
• 25 days’ annual leave, increasing to 28 days after 5 years and 30 days after 10 years of service
• Salary progression opportunities through structured salary banding once fully trained
• An additional day off on your birthday
• Medicash Healthcare Plan and Private Medical Insurance (PMI) available after probation (optional and subject to Benefit in Kind)
• Access to discounts at a wide range of pubs, restaurants, and retailers
• ACHIEVE Recognition Scheme – the opportunity to win £75 vouchers each month, with monthly winners entered into an annual holiday voucher draw
• Many Minutes incentive scheme, offering the chance to win holiday vouchers at the end of the year

This Fleet Services Executive position offers a fantastic opportunity to develop your career in fleet services while being part of a supportive team that values collaboration and high-quality service.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Fleet Services Executive – Stoke on Trent – Fleet Management / Automotive Services