We are looking for a strategic, commercially aware, and highly organised General Manager to support key operational functions across the business. This role is perfect for someone who enjoys working at a senior level, thrives in a varied operational environment, and is confident leading cross-functional teams while driving compliance, cost efficiency, and business continuity.

A little bit about the role

• Lead non-sales operational projects including property management, facilities, leases, and Health & Safety compliance.

• Manage company and group policies and procedures to ensure consistent standards across the business.

• Oversee non-product and IT procurement, identifying cost-saving opportunities.

• Ensure effective business continuity plans are in place and regularly reviewed.

• Maintain oversight of all subscriptions, trademark registrations, and intellectual property records, including renewals and liaison with external parties.

• Provide line management to teams across Quality, Facilities, and Health & Safety.

• Manage all Group insurance policies and claims, including Marine Cargo, Logistics, Cyber Cover, Commercial Combined, and Employers’ Liability.

• Oversee legal matters within operational remit, working with external legal counsel where required.

• Lead contract governance for operational agreements including SLAs, escalations, and performance monitoring.

• Oversee contract variations and approval processes across H&S, courier, facilities, and estates contracts.

• Partner with internal stakeholders to ensure operational contracts meet business needs and regulatory standards.

• Support high-level courier contract negotiations in partnership with the Supply Chain Manager.

• Oversee the Quality Management System (QMS) and maintain ISO 9001 certification, working closely with the ISO 14001 lead.

• Coordinate the use of SharePoint as a core information and governance platform.

• Project manage cross-functional initiatives, ensuring delivery on time and within budget.

• Coordinate RFI responses, supplier surveys, and customer information requests.

• Manage key relationships with insurers, legal advisors, contractors, and consultants.

• Support tender and framework submissions, maintaining consistent documentation quality.

• Represent the company at industry events and networking opportunities to stay ahead of regulatory and operational trends.

Essential:

• Degree-level education or equivalent experience in a quality or operations-based role.

• Minimum 5 years’ experience in non-sales contract management or a strategic operations position.

• Strong understanding of legal frameworks, ISO standards, insurance governance, and contract models.

• Financially astute with experience in project management and process implementation.

• Advanced IT skills including Excel, Word, Outlook; SharePoint experience preferred.

• Strong leadership, communication, and stakeholder engagement skills.

• Strategic, analytical mindset with the ability to make confident decisions under pressure.

• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.

General Manager | Operations | Contract Governance, Facilities, Quality & Compliance
This vacancy is being advertised on behalf of Appointments Personnel, who are acting as an Employment Agency.