Office Administrator
Location: Stoke-on-Trent
Working Hours: Full-time, Monday to Friday 8am-5pm and 1 in 4 Saturdays (paid at time and a half)
Salary: Up to £30k DOE 
Sector: Office Support / Administration

Are you an organised, friendly, and confident communicator who thrives in a fast-paced office environment? We’re looking for an experienced Office Administrator to be the welcoming first point of contact for our customers—whether in person, over the phone, or online.

Based in Stoke-on-Trent, you’ll join a supportive team in a growing company with an international customer base. If you enjoy juggling multiple tasks, speaking to people from all walks of life, and working where no two days are the same, this role could be your perfect fit.

Key Responsibilities:

• Handling customer enquiries by phone, email, and WhatsApp with a helpful, professional approach
• Calling and following up with potential leads to ensure all requested information is provided
• Assisting with face-to-face handovers and ensuring a positive customer experience
• Entering and managing customer information in our systems accurately and securely
• Supporting the wider office team with day-to-day admin tasks as required

Ideal Candidate:

• Previous experience in a customer-facing or administrative role
• Confident and proactive with excellent phone manner and communication skills
• Positive, approachable, and able to build strong rapport with customers
• Able to multitask, stay organised, and meet deadlines in a busy office setting
• Familiar with Microsoft Office and general computer systems

What’s In It for You:

• Join a friendly, welcoming team in a growing business
• Work in a varied, fast-paced environment where you’ll never be bored
• Opportunities to develop your skills and grow within the company
• Be part of a company with a global customer base and exciting growth plans

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Office Administrator | Stoke-on-Trent | Office Support / Administration