Are you technically minded, a great problem-solver, and looking to take the next step in a product-focused support role? This Product Support Assistant position offers the chance to work closely with innovative systems and exciting product teams, supporting the deployment of high-tech gaming solutions used across the world.

This role would suit someone with strong analytical skills, a hands-on approach, and a real passion for technology. You’ll gain valuable exposure to product development, testing, and installations — both remotely and on-site — with plenty of scope to learn and grow within a collaborative and supportive environment.

Key Responsibilities:

• Collaborate with product teams and systems support engineers to deliver high-quality technical support.
• Troubleshoot and resolve system issues, escalating where necessary and tracking them to resolution.
• Document issues and solutions to build a shared knowledge base.
• Support product testing and deployment of system fixes and updates.
• Provide remote and occasional on-site support for system installations.
• Assist with regulatory submissions and engage in regulator conversations where required.
• Deliver internal training on new product features to wider teams.
• Contribute to discussions around new products and system features.

Ideal Candidate Profile:

• Previous experience supporting technical systems or working with product/development teams.
• Knowledge of tools such as Jira, Confluence, Linux, and Networking.
• Proficient in Microsoft Office suite.
• Strong communication skills – both written and verbal.
• Excellent analytical, troubleshooting, and interpersonal skills.
• Comfortable working under pressure and managing a varied workload.
• A hands-on, can-do attitude with an eagerness to learn and contribute.

What’s in it for you?

• A varied and hands-on role with real impact in a technical product environment
• Supportive, collaborative team and opportunities for internal training
• Exposure to innovative gaming systems and technology
• Opportunities to grow within a global-facing business
• A role offering both office-based and occasional on-site experiences

If you are interested in this Product Support Assistant role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.

Job Title: Product Support Assistant | Location: Stoke | Sector: Product Support