Production Office Coordinator – Stoke on Trent, Staffordshire – Construction Sector

Are you an organised and proactive professional with a keen eye for detail? We’re looking for a Production Office Coordinator to join a busy, fast-paced team on an 18-month fixed-term contract covering maternity leave. This role is perfect for someone with office administration experience who enjoys coordinating schedules, managing orders, and ensuring everything runs smoothly behind the scenes.

Location: Stoke on Trent, Staffordshire
Working Hours: Monday to Friday, 8.30am – 5pm (45-minute lunch break)
Salary: £25,500 p/h

Key Responsibilities:

• Provide full clerical and administrative support to the Production Office team, including managing emails, despatch orders, and maintaining records.
• Update production planners and schedules to ensure orders and paint line planning remain accurate and compliant.
• Process orders, liaise with procurement and logistics, and manage customer deliveries efficiently.
• Maintain accurate spreadsheets and computerised records in line with company procedures.
• Use Sage to manage stock transfers, generate purchase orders, and update completed operations.
• Provide excellent customer service at all times, responding promptly to calls and enquiries.
• Communicate effectively with internal teams, visitors, and other offices to support production operations.
• Act as Non-Conformance Champion, identifying and escalating issues as required.
• Carry out general clerical duties to support a smooth-running production office.

Ideal Candidate:

• Experience in office administration with strong organisational skills.
• Confident and professional communicator, both over the phone and in person.
• IT literate, proficient in Microsoft Word, Excel, Outlook, and Sage.
• Able to work independently within a multi-functional team and manage competing priorities.
• Previous experience in the construction industry is desirable but not essential.
• Ability to remain calm under pressure and handle challenging enquiries professionally.
• Motivated, flexible, and willing to learn and develop new systems and processes.
• Positive, approachable, and able to build strong relationships with colleagues and clients.

What’s in it for You:

• Comprehensive training and development opportunities.
• 26 days holiday per annum plus bank holidays, including Christmas shutdown.
• Optional Employee Healthcare plan.
• 1x salary Life Assurance.
• Access to Mental Health First Aiders and wellbeing support.
• Employee rewards portal offering discounts at major retailers.
• Annual pay review and performance bonus scheme (if applicable).
• Reward and recognition schemes, long service awards, and more.

This is an excellent opportunity to join a supportive, dynamic team where your organisational skills and attention to detail will make a real impact.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Production Office Coordinator – Stoke on Trent, Staffordshire – Construction Sector