Are you a confident communicator who thrives on delivering exceptional service? We're on the lookout for a professional, people-focused Receptionist/Switchboard Operative to join a high-performing national team. If you enjoy making a great first impression and managing busy phone lines with ease and accuracy, this could be the perfect role for you.

This is a full-time, permanent opportunity paying up to £32,000 per annum and offering the chance to be part of a supportive and forward-thinking environment.

Key Responsibilities:

• Be the first point of contact for all callers, providing a warm, friendly, and professional experience.
• Manage a high volume of inbound calls, directing them effectively across 32 UK locations.
• Use internal telephony systems to quickly and accurately connect callers to the right teams.
• Assess caller needs with empathy and professionalism, ensuring prompt and helpful routing.
• Collaborate with the wider national Reception team to maintain seamless service.
• Remain calm and efficient when handling urgent or sensitive enquiries.
• Represent the company brand with every interaction, using appropriate tone and language.
• Accurately log call information and support service improvement initiatives.
• Follow processes for confidential or business-critical enquiries.

Ideal Candidate Profile:

• Outstanding verbal communication skills with a clear and friendly telephone manner.
• Excellent listener with a genuine ability to understand and respond to caller needs.
• Organised and efficient, able to handle multiple enquiries in a fast-paced environment.
• Comfortable using (or learning) internal telephony and directory systems.
• Calm under pressure and capable of handling sensitive situations with professionalism.
• Strong attention to detail and a commitment to service excellence.
• A collaborative, team-oriented mindset.
• High level of discretion and respect for confidentiality.

What’s in it for you:

• Paying up to £32,000 per annum, depending on experience.
• Full-time role, Monday to Friday, with two working pattern options: 8:00–4:30 or 9:30–6:00.
• Supportive and professional team culture.
• Opportunities for personal growth and long-term career progression.
• Be part of a respected, values-driven organisation known for its service excellence.

If you are interested in this Receptionist/Switchboard Operative role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Job title: Receptionist/Switchboard Operative | Location: Stoke |

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.