Sales Support Administrator
Location: Stoke on Trent
Working Hours: Full-time, Monday to Friday (08:30 – 17:00), with 1 in 4 Saturdays on a rota (Saturday is paid at time and half) 
Salary: £25,000 per annum
Sector: Customer Service / Sales Support

Be the go-to support behind a global sales operation

Are you a natural organiser with great communication skills? Do you thrive in a busy office environment where you’re always one step ahead? If so, this Sales Support Administrator role could be just what you’re looking for.

In this varied and rewarding role, you’ll support the sales team by handling customer enquiries, managing follow-ups, and keeping key systems updated. You’ll often be the first point of contact—whether over the phone, by email, or via WhatsApp—so a friendly, professional manner is a must. This is a great opportunity for someone who enjoys helping others, keeping things running smoothly, and being a vital part of a collaborative team.

What you’ll be doing as a Sales Support Administrator:

• Responding promptly to customer enquiries across various platforms
• Making outbound calls to follow up with leads and ensure they have the info they need
• Supporting the handover process of completed sales to ensure a positive customer experience
• Accurately entering and updating customer data in internal systems
• Assisting colleagues with a range of administrative tasks and ad hoc support

We’d love to hear from you if you:

• Have experience in a customer-facing or administrative role
• Are confident speaking with people from different backgrounds and regions
• Can manage multiple tasks and stay organised under pressure
• Are proactive, team-oriented, and enthusiastic about learning
• Have working knowledge of Microsoft Office and general business software

Why join us?

• Supportive and friendly team culture
• Clear progression path within an established international company
• Free on-site parking
• Hybrid working opportunities as the role develops
• Full training to help you hit the ground running
• A varied role that makes each day different and engaging

If you are interested in this Sales Support Administrator role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Sales Support Administrator | Stoke on Trent | Customer Service / Sales Support Sector