Sales Support Associate

Location: Stoke-on-Trent
Salary: £28,000 per annum
Working Pattern: Full-time, Monday to Friday
Sector: Manufacturing

Are you highly organised, customer-focused, and looking for an opportunity where you can make a real impact? We are recruiting for a Sales Support Associate to join a growing manufacturing business in Stoke-on-Trent.

This is an excellent opportunity for someone who enjoys problem-solving, improving processes, and building positive relationships with customers. As a Sales Support Associate, you will play a key role in ensuring customers receive a first-class service while supporting the wider sales and order processing teams.

If you thrive in a fast-paced environment, enjoy taking ownership of tasks, and are passionate about delivering outstanding customer experiences, this Sales Support Associate role could be the perfect next step in your career.

Key Responsibilities

As a Sales Support Associate, your duties will include:

• Managing customer enquiries and ensuring timely, accurate responses.
• Taking ownership of customer issues and complaints through to resolution.
• Providing product information, documentation, and order updates to customers.
• Supporting the order processing team by obtaining missing information and assisting with order administration.
• Preparing quotations for products and services.
• Maintaining and updating customer and pricing information within internal systems.
• Communicating proactively with customers regarding order status and delivery updates.
• Working closely with internal departments to ensure a seamless customer experience.
• Identifying opportunities to improve processes and helping implement more efficient ways of working.
• Creating and maintaining clear process documentation to support consistency and service quality.

About You

The ideal Sales Support Associate will have:

• Previous experience in a customer-facing, sales support, customer service, or administrative role.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and a professional approach to customer interactions.
• Experience working with CRM systems and digital business tools.
• A proactive mindset with a passion for process improvement.
• The confidence to challenge existing processes and suggest better ways of working.
• Good attention to detail and a commitment to accuracy.
• Experience within a manufacturing, industrial, or B2B environment would be advantageous.

What's In It For You?

• Competitive salary of £28,000 per annum.
• Opportunity to join an established manufacturing business.
• Supportive and collaborative working environment.
• The chance to make a genuine impact on customer experience and business performance.
• Ongoing training and development opportunities.
• Exposure to a variety of departments and business functions.
• Career progression opportunities as the business continues to grow.
• Free on-site parking.

If you are looking for a role where you can develop your skills, contribute to meaningful improvements, and become an important part of a successful team, this Sales Support Associate position offers a fantastic opportunity.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Sales Support Associate | Stoke-on-Trent | Manufacturing