Scheduling Administrator in Keele

Salary: Competitive salary (depending on experience and qualifications)
Job Type: Permanent, Full-Time
Working Pattern: Office-Based

Are you an organised Scheduling Administrator who enjoys keeping a busy maintenance operation running smoothly? Appointments Personnel is recruiting for a Scheduling Administrator in Keele to join an established facilities maintenance business. If you have experience in scheduling, planning, engineer coordination or customer service, this office-based role could be a great next step.

The Role
As a Scheduling Administrator, you’ll coordinate planned and reactive maintenance works, manage engineer diaries and keep customers, subcontractors and internal teams informed. Your work will help ensure jobs are completed efficiently and within agreed service level agreements (SLAs) and customer KPIs. It’s a fast-paced, varied role suited to someone who can juggle competing priorities.

Key Responsibilities

• Schedule and allocate planned and reactive maintenance jobs to engineers.
• Manage daily engineer diaries and coordinate subcontractors.
• Monitor job progress to make sure customer SLAs and KPIs are met.
• Liaise with customers and engineers about appointments, job updates and follow-on works.
• Update scheduling systems and customer portals, including processing completed job sheets.
• Monitor outstanding quotations and make sure completed jobs are ready for invoicing.
• Identify and resolve scheduling issues and support the wider business as required.

Skills and Experience
To be successful in this Scheduling Administrator role, you’ll ideally have:

• Experience coordinating field-based engineers and maintenance works.
• Strong organisational, planning and communication skills.
• Excellent customer service skills.
• Good IT skills, including Microsoft Office.
• Good attention to detail and the ability to work well under pressure.
• A proactive, self-motivated approach, working independently and as part of a team.
• Five GCSEs or equivalent.
• Desirable: working knowledge of Joblogic Field Service Management Software, facilities management or maintenance industry experience, or a relevant administration or customer service qualification.

Salary and Benefits

• Competitive salary, depending on experience and qualifications.
• Permanent, full-time position.
• 23 days’ annual leave plus bank holidays.
• An additional paid day off to celebrate your birthday.
• Company pension scheme (NEST).
• Company private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.
• Salary review following successful completion of probation.

Working Hours and Location

• Monday to Friday, 8:30am to 5:00pm (40 hours per week).
• Full-time and office-based in Keele.

How to Apply
If you’re interested in this Scheduling Administrator job in Keele and your skills and experience match what we’re looking for, we’d love to hear from you. Appointment is subject to satisfactory employment reference checks. Apply today with your up-to-date CV.