Are you a confident leader with a passion for creating outstanding guest experiences? We’re looking for a Senior Hospitality & Events Manager to join a growing team based in Stoke-on-Trent. If you're someone who thrives in a people-focused environment, can lead by example, and is excited to shape and deliver memorable experiences across multiple locations, this could be your perfect next step.

Key Responsibilities:

• Lead and mentor the Hospitality & Events team, promoting service excellence and collaboration
• Provide strategic direction in the absence of the Group Hospitality Manager
• Deliver high-quality, well-coordinated events and hospitality services across multiple locations
• Communicate confidently with stakeholders, suppliers and clients
• Champion a relationship-led, people-first approach to service delivery
• Use systems such as booking platforms, inbox management tools and project coordination software
• Own the planning and delivery of large-scale hospitality campaigns and bespoke experiences
• Manage supplier relationships, budgets and logistics to ensure consistency and value
• Maintain high operational standards and drive continuous improvement
• Ensure full compliance with hygiene, food safety, and health regulations

Ideal Candidate:

• Proven experience leading and motivating hospitality or events teams
• Calm and capable under pressure, with the ability to deputise when needed
• Confident communicator, both written and verbal, with a polished phone manner
• Tech-savvy with experience using booking and project management tools
• Excellent organisational skills, with a strong attention to detail and time management
• Commercially aware, with experience managing supplier contracts and budgets
• Knowledge of food hygiene and health & safety standards (training provided if needed)
• Team player who values collaboration and mutual respect

What’s in it for you:

• A permanent, full-time position with a salary of £45,000 per annum
• Monday to Friday: 9:00 AM to 5:30 PM
• A supportive and inclusive team culture where your contribution is truly valued
• Opportunities for career development and leadership growth
• Free parking and a professional working environment

If you are interested in this Senior Hospitality & Events Manager role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Senior Hospitality & Events Manager | Stoke-on-Trent | Hospitality and Events Management

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.