We are seeking a proactive and detail-oriented Service Administrator to join a busy team supporting Technical Service and Installation operations. This role is central to maintaining accurate data, providing operational support, and ensuring smooth service delivery across the business.

Location: Stoke-on-Trent
Hours: 37.5 per week

A little bit about the role

• Produce regular and bespoke reports for internal and external customers, Team Managers, and Head of Service
• Track projects to provide visibility of upcoming work and support operational planning
• Ensure accurate data flow from teams for quotations, invoicing, and service activities
• Document and audit Service Administration processes, providing checks and balances where required
• Provide training and support to team members to ensure skill crossover and seamless handovers
• Gain product knowledge to support field teams and enhance service delivery
• Generate and maintain daily KPI dashboards to support continuous improvement initiatives
• Identify and support cost reduction opportunities within the department
• Assist in improving processes and procedures to enhance the customer experience
• Manage data in AX Dynamics and Big Change systems, ensuring accurate records and effective utilisation
  
  

Getting to Know You

• Experienced in Microsoft Office applications and other key office systems

• Strong attention to detail and accuracy

• Excellent written and verbal communication skills

• Flexible, adaptable, and able to support a continuous improvement culture

• Organised and able to prioritise workload to meet deadlines

• Able to build effective relationships with internal teams and customer
  
  

  Service Administrator | Stoke-on-Trent | Service & Operations Support Experience

  This vacancy is being advertised on behalf of Appointments Personnel, who are acting as an Employment Agency.