Service Administrator

Location: Stone
Working Pattern: Monday – Friday 37.5 hrs
Salary: Up to £28,000 per annum DOE

Are you an organised and customer-focused professional looking for your next opportunity? We are recruiting for a Service Administrator to join a busy and growing business based in Stone. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, solving problems, and providing outstanding support to customers and internal teams.

The successful Service Administrator will become an important part of the team, helping to manage customer enquiries, coordinate service processes, and ensure issues are resolved efficiently from start to finish. This role would suit someone who is proactive, confident using IT systems, and able to manage multiple priorities effectively.

Key Responsibilities

• Managing customer enquiries through helpdesk systems, shared inboxes, and internal systems
• Processing and resolving customer complaints professionally and efficiently
• Raising repair work orders and issuing RMAs for customer returns
• Organising credits and replacement products where required
• Prioritising and managing multiple customer requests at one time
• Liaising with internal departments to ensure customer issues are resolved promptly
• Escalating unresolved issues to the relevant teams following company procedures
• Maintaining accurate records and updating systems accordingly
• Delivering excellent customer service and building positive customer relationships

Ideal Candidate Profile

The ideal Service Administrator will have:

• Previous experience in a customer-facing administrative role
• Strong written and verbal communication skills
• Good IT skills, including experience using Outlook and other systems
• Excellent organisational skills with the ability to multitask
• Confidence working independently and using initiative
• Strong problem-solving abilities and attention to detail
• The ability to work well under pressure within a busy environment
• A positive and approachable attitude with a genuine desire to help customers
• Good numerical and written skills
• A willingness to learn and adapt within a growing organisation

Desirable but not essential:

• Knowledge of Business Central
• Understanding of shipping or logistics processes

What’s in it for You?

• Opportunity to join a supportive and friendly team
• Varied role where no two days are the same
• Ongoing training and development opportunities
• Career progression within a growing business
• A positive working environment where your contribution is recognised
• The chance to develop valuable customer service and administrative experience

If you are looking for a new challenge as a Service Administrator and enjoy working in a busy, customer-focused environment, this could be the perfect opportunity for you.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Service Administrator – Stone