We are looking for a technically minded and customer-focused Internal Technical Sales Engineer to join a growing engineering business and support a global customer base. This role is ideal for someone with strong engineering knowledge who enjoys customer interaction, preparing technical quotations, and supporting the sales process from enquiry through to order.

A little bit about the role

Technical Sales & Support

• Work closely with the external sales team to understand customer requirements and provide technical support throughout the enquiry and quotation process.

• Develop strong product knowledge, including features, applications, and technical specifications.

• Prepare accurate technical quotations and product proposals.

• Interpret customer drawings and specifications to recommend appropriate engineering solutions.

• Generate and qualify sales leads through phone, email, and other channels.

• Identify opportunities for cross-selling and upselling equipment, spare parts, and service packages.

• Analyse sales data to identify trends, opportunities, and areas for improvement.

Office & Sales Administration

• Manage sales documentation including enquiries, quotations, orders, and customer communications.

• Support the preparation and maintenance of customer contracts for capital equipment.

• Ensure administrative processes are accurate, efficient, and aligned with sales workflows.

• Promote a collaborative and customer-focused working environment.

Customer Relations & Process Improvement

• Build and maintain strong customer relationships through professional and timely communication.

• Respond to technical enquiries and resolve issues by liaising with engineering and production teams.

• Support improvements to internal processes that enhance customer experience and operational efficiency.

• Collaborate with engineering, operations, and finance teams to improve cross-functional workflows.

Essential:

• Experience in internal sales, technical sales, or customer support.

• Strong technical aptitude with the ability to understand mechanical equipment and engineering concepts.

• Excellent communication, organisational, and problem-solving skills.

• Proficient in Microsoft Office and CRM systems (e.g. Salesforce).

• Ability to manage multiple tasks and meet deadlines.

Desirable:

• HNC/HND in Mechanical Engineering or equivalent.

• Background in manufacturing, mechanical engineering, extrusion, or capital equipment.

• Experience interpreting engineering drawings or technical specifications.

What’s in it for you?

• Company pension scheme.

• Opportunities for technical and professional development.

• Supportive and collaborative working environment.

• Employee discounts and wellness programmes.

• Free on-site parking.

Internal Technical Sales Engineer | Stoke-on-Trent | Engineering Sales & Customer Support
This vacancy is being advertised on behalf of Appointments Personnel, who are acting as an Employment Agency.