We are seeking an experienced Warehouse & Logistics Manager to lead and manage our central warehouse and logistics operations. This is a key role within our Operations team, focused on ensuring efficient, accurate, and safe handling of goods, customer returns, and shipping activities. You will oversee a small team, drive process improvements, and manage both internal and off-site warehouse activities, with a strong focus on stock accuracy, obsolescence control, and operational efficiency.

Key Responsibilities
Warehouse Operations

• Oversee all goods-in and goods-out processes, ensuring accuracy and timely handling.

• Manage packing and dispatch of spare parts to maintain high-quality customer service standards.

• Handle customer returns efficiently, working closely with internal teams.

• Oversee stock control, including stock takes, cycle counts, and reconciliation investigations.

• Collaborate with Finance to manage stock obsolescence and reduce overall stock value.

• Continuously improve warehouse layout, racking, and inventory systems.

Logistics Management

• Manage domestic and international shipping operations in compliance with export/import regulations.

• Liaise with external logistics providers to ensure service levels, cost efficiency, and reliability.

• Maintain strong relationships with carriers, couriers, and freight forwarders.

• Oversee off-site warehousing, ensuring optimal space utilisation, service quality, and profitability.

Team Leadership & Development

• Lead, coach, and develop a small warehouse team, fostering accountability and continuous improvement.

• Set team objectives and KPIs, monitor performance, and provide constructive feedback.

Process, Compliance & Health & Safety

• Develop and implement warehouse processes to support efficiency, traceability, and customer satisfaction.

• Ensure full compliance with health and safety legislation and internal standards.

• Lead incident investigations and implement corrective actions where necessary.

• Maintain accurate documentation for audits and internal reviews.

Key Skills & Experience

• Proven experience in warehouse and logistics management within a manufacturing or distribution environment.

• Strong knowledge of international shipping, customs documentation, and regulatory compliance.

• Experience managing and improving warehouse processes and systems.

• Proficiency with ERP or WMS platforms.

• Excellent leadership, people management, and communication skills.

• Commercial awareness with experience controlling third-party logistics costs and stock valuation.

Desirable Qualifications

• IOSH or NEBOSH Health & Safety Certification

• CPC or logistics-related qualification

• Lean or Six Sigma experience

Key Competencies

• Organised and detail-oriented

• Strong problem-solving skills

• Adaptable with a continuous improvement mindset

• Effective communicator and team player

• Customer-focused and commercially aware